Yes. Federal law (FCC porting rules) requires your current carrier to release your number to a new provider. They cannot refuse the port, even if you're mid-contract, even if you owe them money. Losing your number is never a reason to stay with a provider you've outgrown.
How it works: your new provider files the port with your old carrier using an account number and a PIN or recent bill copy. The transfer takes about 1-3 weeks for landlines, faster for mobile numbers. Your phone keeps working the entire time, and callers never notice the change.
The one way businesses DO lose numbers: cancelling old service before the port completes. A cancelled number goes back to the carrier's pool and may be unrecoverable. The rule is simple, port first, cancel after. A competent provider sequences this for you.
Also portable: toll-free numbers, fax numbers, and whole blocks of lines. And if your number is tied up in a carrier bundle (phone + internet), it can still port out; the carrier just reprices the remaining services, worth checking before you commit.
At 815 Voice porting is free and we handle the whole sequence. It's the first thing we set up, not an afterthought.
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All of this is included at that price
- Custom phone trees & call routing
- Call center queues & ring groups
- Desk phone, cell app and computer on one number
- Texting from your main business number
- Voicemail to email, transcribed
- Call recording
- Multiple locations on one system
- Free porting, you keep your number
- Copper and POTS line replacement
Also available
- AI receptionist, from $99/mo
- Desk, cordless and conference phones
- Toll-free and vanity numbers
- Online fax and fax lines
- Overhead paging, intercom, door phones
- SIP trunking for a system you already own
- Moving off One Talk or a legacy system
If your current system does something that is not on this list, we can almost certainly do it too. Ask and we will tell you straight.