Feature by feature
This is the part most comparisons skip. Sticker price only tells you what the cheapest version costs, not what the version you actually need costs.
| RingCentral | 815 Voice | |
|---|---|---|
| Auto attendant and phone trees | Included | Included |
| Call queues and ring groups | Included | Included |
| Call recording | Varies, ask themOn-demand at Core, automatic recording is a higher tier | Included |
| Business texting from your main number | Costs extra25 texts per user per month, then overage | Included |
| Voicemail to email, transcribed | Included | Included |
| Free number porting | Varies, ask themPorting is supported, fees vary by contract | Included |
| Setup configured for you, not DIY | Costs extraImplementation services are billed | IncludedWe configure your greeting, routing and users with you |
| Desk phones, paging and door intercom | IncludedCertified desk phones, sold separately at $100 to $500 | IncludedPhones ship pre-configured |
| Fax, alarm and elevator lines handled | Varies, ask themNeeds an adapter, usually a partner install | IncludedFax, elevator and alarm lines handled |
| AI receptionist available | IncludedAI Receptionist is their current headline product | Costs extraFrom $99/mo on top, we are not going to pretend it is free |
| Month to month, no contract | Costs extraMonth to month costs $30 instead of $20 | Included |
| A local person who answers the phone | Not offered | IncludedNew Lenox, the owner answers |
What it actually costs
Nearly every comparison article quotes the annual prepay price, because it is the smaller number. Here is the real month-to-month picture, and then the number that actually matters: what RingCentral costs once you add the pieces we include as standard.
| RingCentral | 815 Voice | |
|---|---|---|
| Plan compared | RingEX Core | Business Phone |
| Advertised (annual prepay) | $20/user/mo | we do not do annual pricing |
| Real month-to-month price | $30/user/mo | $24/user/mo |
| Matched to what we include | $30/user/mo plus SMS overage and fees | $24/user/mo, all in |
| Contract | Annual contract for the $20 rate, with an early termination fee | None, month to month |
What RingCentral charges extra for
- Only 25 texts per user per month, then overage charges
- Compliance and Administrative Cost Recovery Fee
- E911 fee and 411 surcharges
- Toll-free numbers $15 to $25 per month each
- Desk phones $100 to $500 each
Where RingCentral is genuinely better
We are not going to pretend they have no advantages. If any of these matter more to you than price and local support, go with them and we will tell you so on the phone.
- Enormous feature depth and a huge integration catalog
- Global calling and support for international offices
- Enterprise uptime commitments and a 24/7 support organization
- If you have 200 employees, they are built for you and we are not
Pick RingCentral if you are a large or multi-national company that needs deep integrations and has IT staff to run them.
Our honest read
RingCentral is a genuinely good product. The problem for a 5 to 40 person business in Will County is that you pay enterprise prices for enterprise features you will never open, and the advertised $20 is an annual prepay. Month to month you are at $30, before fees.
We are a local company in New Lenox. We set the system up with you, port your numbers free, and answer our own phone when something needs changing. If that is worth more to you than a national brand name, call (815) 463-9621 and we will price your exact setup, including telling you if you are better off staying where you are.
All of this is included at that price
- Custom phone trees & call routing
- Call center queues & ring groups
- Desk phone, cell app and computer on one number
- Texting from your main business number
- Voicemail to email, transcribed
- Call recording
- Multiple locations on one system
- Free porting, you keep your number
- Copper and POTS line replacement
Also available
- AI receptionist, from $99/mo
- Desk, cordless and conference phones
- Toll-free and vanity numbers
- Online fax and fax lines
- Overhead paging, intercom, door phones
- SIP trunking for a system you already own
- Moving off One Talk or a legacy system
If your current system does something that is not on this list, we can almost certainly do it too. Ask and we will tell you straight.
Compare us to someone else
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