Feature by feature
This is the part most comparisons skip. Sticker price only tells you what the cheapest version costs, not what the version you actually need costs.
| 8x8 | 815 Voice | |
|---|---|---|
| Auto attendant and phone trees | Included | Included |
| Call queues and ring groups | Included | Included |
| Call recording | Varies, ask themTier dependent | Included |
| Business texting from your main number | Costs extraSMS minimums apply | Included |
| Voicemail to email, transcribed | Included | Included |
| Free number porting | Included | Included |
| Setup configured for you, not DIY | Varies, ask them | IncludedWe configure your greeting, routing and users with you |
| Desk phones, paging and door intercom | Included | IncludedPhones ship pre-configured |
| Fax, alarm and elevator lines handled | Varies, ask them | IncludedFax, elevator and alarm lines handled |
| AI receptionist available | Varies, ask them | Costs extraFrom $99/mo on top, we are not going to pretend it is free |
| Month to month, no contract | Costs extraMonth to month costs $28 instead of $24 | Included |
| A local person who answers the phone | Not offered | IncludedNew Lenox, the owner answers |
What it actually costs
Nearly every comparison article quotes the annual prepay price, because it is the smaller number. Here is the real month-to-month picture, and then the number that actually matters: what 8x8 costs once you add the pieces we include as standard.
| 8x8 | 815 Voice | |
|---|---|---|
| Plan compared | X2 | Business Phone |
| Advertised (annual prepay) | $24/user/mo | we do not do annual pricing |
| Real month-to-month price | $28/user/mo | $24/user/mo |
| Matched to what we include | $28/user/mo plus regulatory fees and SMS minimums | $24/user/mo, all in |
| Contract | Annual for the lower rate | None, month to month |
What 8x8 charges extra for
- Now largely quote-only, published pricing has been pulled
- Regulatory recovery fees and E911 charges
- Toll-free minute overages and SMS minimums, which together can add $5 to $10 per user per month
Where 8x8 is genuinely better
We are not going to pretend they have no advantages. If any of these matter more to you than price and local support, go with them and we will tell you so on the phone.
- Very strong international calling included in the X series
- Solid contact center product if you grow into one
- Good compliance story for regulated industries
Pick 8x8 if you are a company with overseas offices or a real contact center operation.
Our honest read
8x8 moved to quote-only pricing, which tells you most of what you need to know about how the number gets set. Their published X2 was $24 annual and $28 monthly, before the regulatory fees that land on every invoice.
We are a local company in New Lenox. We set the system up with you, port your numbers free, and answer our own phone when something needs changing. If that is worth more to you than a national brand name, call (815) 463-9621 and we will price your exact setup, including telling you if you are better off staying where you are.
All of this is included at that price
- Custom phone trees & call routing
- Call center queues & ring groups
- Desk phone, cell app and computer on one number
- Texting from your main business number
- Voicemail to email, transcribed
- Call recording
- Multiple locations on one system
- Free porting, you keep your number
- Copper and POTS line replacement
Also available
- AI receptionist, from $99/mo
- Desk, cordless and conference phones
- Toll-free and vanity numbers
- Online fax and fax lines
- Overhead paging, intercom, door phones
- SIP trunking for a system you already own
- Moving off One Talk or a legacy system
If your current system does something that is not on this list, we can almost certainly do it too. Ask and we will tell you straight.
Compare us to someone else
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