What you get for the money, what Nextiva charges extra for, and where they are genuinely the better choice.

Every price and feature on this page was checked on August 27, 2026 against published pricing. Where we could not confirm something at the plan we compare, we say "varies, ask them" rather than guess. Prices move. If you find one out of date, call us and we will fix it.

Feature by feature

This is the part most comparisons skip. Sticker price only tells you what the cheapest version costs, not what the version you actually need costs.

	Nextiva	815 Voice
Auto attendant and phone trees	Included	Included
Call queues and ring groups	Costs extraAdd-on on Core; real skills-based queues start near $75/user on Scale	Included
Call recording	Costs extraPaid add-on on the Core tier	Included
Business texting from your main number	Included	Included
Voicemail to email, transcribed	Included	Included
Free number porting	Included	Included
Setup configured for you, not DIY	Varies, ask themGuided onboarding, scope varies	IncludedWe configure your greeting, routing and users with you
Desk phones, paging and door intercom	Included	IncludedPhones ship pre-configured
Fax, alarm and elevator lines handled	Varies, ask themSupported through adapters	IncludedFax, elevator and alarm lines handled
AI receptionist available	Varies, ask themAI features are tiered	Costs extraFrom $99/mo on top, we are not going to pretend it is free
Month to month, no contract	Costs extraMonth to month costs $23 instead of $15	Included
A local person who answers the phone	Not offered	IncludedNew Lenox, the owner answers

What it actually costs

Nearly every comparison article quotes the annual prepay price, because it is the smaller number. Here is the real month-to-month picture, and then the number that actually matters: what Nextiva costs once you add the pieces we include as standard.

	Nextiva	815 Voice
Plan compared	Core	Business Phone
Advertised (annual prepay)	$15/user/mo	we do not do annual pricing
Real month-to-month price	$23/user/mo	$24/user/mo
Matched to what we include	$23/user/mo plus the recording and queue add-ons	$24/user/mo, all in
Contract	Annual contract for the $15 rate	None, month to month

What Nextiva charges extra for

Call recording is a paid add-on on the Core tier
Inbound call center and call queues are an add-on; real skills-based queues start around $75/user/mo on the Scale tier
Toll-free numbers, live chat and CRM integrations are add-ons on Core

Where Nextiva is genuinely better

We are not going to pretend they have no advantages. If any of these matter more to you than price and local support, go with them and we will tell you so on the phone.

Very polished admin console, easy for a non-technical office manager
Strong reputation for call quality and support
Good all-in-one bundle if you also want their CRM tooling

Pick Nextiva if you are a business that wants a big-brand platform and is happy to prepay a year to get the advertised rate.

Our honest read

The $15 is the number everyone quotes and almost nobody pays. Month to month it is $23, and the two features small offices ask us for most, call recording and call queues, are both add-ons on that tier.

We are a local company in New Lenox. We set the system up with you, port your numbers free, and answer our own phone when something needs changing. If that is worth more to you than a national brand name, call (815) 463-9621 and we will price your exact setup, including telling you if you are better off staying where you are.

$24/user/mo

Free setup. Free porting. No contract, month to month.

Call (815) 463-9621 Get a same-day quote

All of this is included at that price

Also available

If your current system does something that is not on this list, we can almost certainly do it too. Ask and we will tell you straight.

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