Call recording earns its keep the first time there's a dispute over a quote, a delivery date, or what was agreed on the phone. It's also the best training tool a phone team has: real calls, not role-play. We can record every call, only certain users or queues, or on-demand when someone presses record mid-call.
Recordings are stored securely in the cloud, kept as long as your policy needs, and easy to find by date, number, or extension. Play them in the browser or download them. Pair recording with voicemail transcription and you have a written trail of the whole phone side of the business.
One thing we set up correctly from day one: Illinois is an all-party consent state, so recorded lines get a short announcement that the call may be recorded. We configure that for you so you get the protection without the legal headache.
At a glance
- Record all calls, select users, or on-demand
- Secure cloud storage with your retention policy
- Find recordings by date, number, or extension
- Consent announcement configured for Illinois law
- Great for training and dispute protection
All of this is included at that price
- Custom phone trees & call routing
- Call center queues & ring groups
- Desk phone, cell app and computer on one number
- Texting from your main business number
- Voicemail to email, transcribed
- Call recording
- Multiple locations on one system
- Free porting, you keep your number
- Copper and POTS line replacement
Also available
- AI receptionist, from $99/mo
- Desk, cordless and conference phones
- Toll-free and vanity numbers
- Online fax and fax lines
- Overhead paging, intercom, door phones
- SIP trunking for a system you already own
- Moving off One Talk or a legacy system
If your current system does something that is not on this list, we can almost certainly do it too. Ask and we will tell you straight.
Towns we serve
New Lenox · Joliet · Mokena · Frankfort · Lockport · Homer Glen · Plainfield · Shorewood · Manhattan · Tinley Park · Orland Park · Romeoville · Crest Hill · Channahon · Minooka · Morris · Wilmington · Elwood · Peotone · Braidwood