Feature by feature
This is the part most comparisons skip. Sticker price only tells you what the cheapest version costs, not what the version you actually need costs.
| Zoom Phone | 815 Voice | |
|---|---|---|
| Auto attendant and phone trees | Included | Included |
| Call queues and ring groups | Included | Included |
| Call recording | Included | Included |
| Business texting from your main number | Included | Included |
| Voicemail to email, transcribed | Included | Included |
| Free number porting | Included | Included |
| Setup configured for you, not DIY | Not offeredSelf-serve signup is the model | IncludedWe configure your greeting, routing and users with you |
| Desk phones, paging and door intercom | IncludedWorks with certified IP paging and door intercoms through partners | IncludedPhones ship pre-configured |
| Fax, alarm and elevator lines handled | IncludedAnalog adapters are certified for fax and analog devices | IncludedFax, elevator and alarm lines handled |
| AI receptionist available | Varies, ask them | Costs extraFrom $99/mo on top, we are not going to pretend it is free |
| Month to month, no contract | Varies, ask themBusiness Plus needs a 10-license minimum | Included |
| A local person who answers the phone | Not offered | IncludedNew Lenox, the owner answers |
What it actually costs
Nearly every comparison article quotes the annual prepay price, because it is the smaller number. Here is the real month-to-month picture, and then the number that actually matters: what Zoom Phone costs once you add the pieces we include as standard.
| Zoom Phone | 815 Voice | |
|---|---|---|
| Plan compared | US and Canada Unlimited | Business Phone |
| Advertised (annual prepay) | $16/user/mo | we do not do annual pricing |
| Real month-to-month price | varies by bundle | $24/user/mo |
| Matched to what we include | $16 to $26.99/user/mo depending on bundle | $24/user/mo, all in |
| Contract | Annual for the lower rates; Business Plus needs a 10-license minimum | None, month to month |
What Zoom Phone charges extra for
- The metered plan is $10.50/user but you pay per outbound minute
- The Pro Plus bundle is $20.50/user annual
- Business Plus is $24.50 annual and $26.99 monthly, with a 10-license minimum
- You are buying into the Zoom Workplace ecosystem, not a standalone phone company
Where Zoom Phone is genuinely better
We are not going to pretend they have no advantages. If any of these matter more to you than price and local support, go with them and we will tell you so on the phone.
- The cheapest real option here if your team already lives in Zoom
- Video and phone on one account is genuinely convenient
- Reliable infrastructure
Pick Zoom Phone if you are a team already paying for Zoom Workplace that wants to bolt phone service onto it.
Our honest read
Zoom Phone is a fair deal if you are already a Zoom shop. It is a software company's phone product, though. There is nobody to call about a dead desk phone in your lobby, and hardware like door intercoms and overhead paging is not their world.
We are a local company in New Lenox. We set the system up with you, port your numbers free, and answer our own phone when something needs changing. If that is worth more to you than a national brand name, call (815) 463-9621 and we will price your exact setup, including telling you if you are better off staying where you are.
All of this is included at that price
- Custom phone trees & call routing
- Call center queues & ring groups
- Desk phone, cell app and computer on one number
- Texting from your main business number
- Voicemail to email, transcribed
- Call recording
- Multiple locations on one system
- Free porting, you keep your number
- Copper and POTS line replacement
Also available
- AI receptionist, from $99/mo
- Desk, cordless and conference phones
- Toll-free and vanity numbers
- Online fax and fax lines
- Overhead paging, intercom, door phones
- SIP trunking for a system you already own
- Moving off One Talk or a legacy system
If your current system does something that is not on this list, we can almost certainly do it too. Ask and we will tell you straight.
Compare us to someone else
RingCentral · Nextiva · Ooma Office · Vonage · 8x8 · Dialpad · GoTo Connect · Grasshopper · Google Voice · Comcast Business · Spectrum Business · Verizon One Talk · magicJack